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FAQ's

Q: What is the best way to get hold of MFI if I have questions?

Calling 760-728-7079 from Mon-Fri 8:00 AM to 9:30 PM PST is always the fastest way to get the best and most detailed information. E-Mail is also good as we respond to all inquiries as soon as we get them. Please note we are NOT connected 24/7/365 so you can expect a normal delay for any response.

Q: Terms of Services Rendered:

MFI reserves the right to REFUSE service for any reason. This includes canceling orders that have been placed without prior notice or approval from the customer.

Q: Does MFI offer Discounts to Military?

MFI offers discounts to Military and Law Enforcement who are buying for their personal use regardless of their status of being Active, Reserve or Retired Veteran. Most often these are discounts that are made up off the top of my head and usually based on available inventory.

Q: How do you secure my personal payment information?

E-Commerce Security: All on-line orders are done via a secure server which follows all standard credit card processing security protocol. These security measures are required by all major credit card companies. E-Commerce orders transmitted to MFI do NOT have your credit card number, expire date or CVC code. We only get your name, address, products ordered and confirmation that payment was made.

Phone Orders: MFI follows all proscribed high security protocols required by our Merchant Card Provider. All credit card numbers, expire date and CVC codes from hand written orders are destroyed (shredded then burned) immediately after the payment is confirmed. We do NOT retain any card data that could be stolen or lost. All processing is done via the same secure server as an e-commerce order and is 100% encrypted during transmission.

Q: Warranty

Warranty: All MFI products are covered by our 60 Day Risk Free Money Back Guaranty, which generally insures that the product is free from defects and that you the customer are happy with the item. Most MFI products are also covered by a Limited Life Time Guaranty depending on the product line and material of construction. Limited Life in regards to the normal expected use of the materials of construction. All MFI weapons accessories manufactured either of aluminum or steel carry our 10 Year Limited Life Time Guaranty. Meaning that they should not ware out or fail for any reason under normal use. Yes we are including Military type of use in extreme conditions. BLAHH BLAHH I have time to revamp this…. Here is our correct warranty… I will modify and add extra coverage later… LIMITED LIFETIME WARRANTY. All products MFI branded products carry our LIFETIME GUARANTY. This warranty covers the product after the aforementioned 45 Day Warranty. Cash Refunds are NOT made after the 45 day period. MFI warrants that any purchase will be free from defects in materials and workmanship under normal use for the lifetime of the original owner from the date of purchase. MFI's entire liability and your exclusive remedy will be replacement or repair of the product, if returned to MFI with funds for return shipping and with a copy of the sales receipt. NOTE: This warranty does not apply to breakage or malfunction due to accident, abuse or improper use, mishandling, improper or poor maintenance. Nor does it apply to any item no longer manufactured by MFI or discounted items where the sale specifically states no returns / refunds. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. EXCEPT FOR THE LIMITED WARRANTIES SET FORTH ABOVE, MFI EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL MFI BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FORM USE OF ANY ITEM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL MFI'S TOTAL LIABILITY TO YOU OR ANY OTHER PERSON USING ANY ITEM FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Some soft goods like the HALO Reflective Products have their own Repair and or replacement only… No warranty on any item that we no longer manufacture. Obviously impossible to fix or replace an item we have no parts for.

Privacy Policy

Q: How do you secure my personal payment information?

E-Commerce Security: All on-line orders are done via a secure server which follows all standard credit card processing security protocol. These security measures are required by all major credit card companies. E-Commerce orders transmitted to MFI do NOT have your credit card number, expire date or CVC code. We only get your name, address, products ordered and confirmation that payment was made.

Phone Orders: MFI follows all proscribed high security protocols required by our Merchant Card Provider. All credit card numbers, expire date and CVC codes from hand written orders are destroyed (shredded then burned) immediately after the payment is confirmed. We do NOT retain any card data that could be stolen or lost. All processing is done via the same secure server as an e-commerce order and is 100% encrypted during transmission.

Data Base & E-Mail List: As 60% of our customers are Military or Law Enforcement (DHS, FBI, Secret Service, etc) we NEVER sell, loan, trade, or give away any customer information, especially e-mail addresses. I personally HATE spam and scams and would NEVER subject our customers to that type of violation of our trust.

Special Offers: We do however use the e-mail list to send customers Coupons & Special Offers as a thanks for their patronage. In order to get on this list the customer must check the box during the cart check out process. Our customers have complete control over subscription or un-subscription.

Shipping & Returns

Q: Does MFI Refund Shipping Costs?

We only refund S&H costs if a mistake was made on our part. We do NOT refund S&H costs and any time FREE SHIPPING was given the credit will be less $9.75 for Priority and $5.75 for First Class Mail which is our basic S&H cost. Bottom line is nothing is free. We also do NOT pay for return shipping unless we made a mistake in filling the order.

Q: Does MFI accept Returns?

Q: Does MFI accept Returns?

Returns: MFI has a 60 Day Risk Free Money Back Guaranty. The only exception to this is if the item is “CUSTOM” in any way. Otherwise you are allowed to use the item from the point of purchase and YES this means in most cases you can mount the item to a weapon and firing it as much as you like. We are aware that this may result in minor rub marks or scratches to the product. We not only warrant that the item will work as it should, but also that you will be 100% satisfied with it. If not you can return the item for a full refund less the S&H cost. Obviously excessive or abusive use is not part of our deal with you. Especially it the damage is deliberate. This is NOT a “No questions asked” policy. We would like to know of any short comings or defects in the product or its performance, in order to insure that we are providing a quality product. We do NOT refuse returns for any reason. Any reason you have is legitimate to us. We do ask that you contact us before sending an item back, which gives us the opportunity to perhaps rectify the situation if at all possible. We can only offer a return policy of this nature as we have so few returns.

No restocking fee.

No Return on “CUSTOM” Items. Custom usually refers to a specific thread pattern in which you the customer told us that you wanted. Obviously we cannot take back a Custom Threaded product and or a Specific Length of an item as it would be un-sellable and 100% useless to us. In short… if you were so confident to place a custom order you should be as confident to re-sell it yourself.

Q: Can I get a tracking number for my order?

Tracking Numbers: All tracking numbers are sent via e-mail as soon as the order is shipped.

Q: How quickly can I get my order?

Order Fulfillment: Orders received before 8:00 AM PST (Mon – Fri) are guaranteed to filled that same business day. Orders received after that time, we try to get out that same day as well, but worst case scenario is that they ship the next business day (including Saturday if being sent via USPS). We have a number of shipping methods to choose from including USPS, UPS and Federal Express.

Q: Does MFI ship outside the USA?

Yes with US DOS approval. Add more later…

Export Restrictions

Q: Can I send an MFI product outside the USA?

By placing an order from MFI LLC, I understand, acknowledge and agree to the Export Policy. I am a U.S. Person and I do not intend to export (directly or indirectly) this product.

Firearms and their parts are restricted by the International Traffic in Arms Regulations (22 CFR 121.1 Category I(f)). They cannot be exported from the United States without an approved license from the U.S. Department of State. Diversion contrary to law may result in criminal and administrative penalties up to a maximum of 10 years imprisonment and a $1,000,000 fine per violation. See www.pmddtc.state.gov for more guidance.

Export Policy and Export Restrictions Information:

The U.S. Department of State's Directorate of Defense Trade Controls, the U.S. Department of Commerce's Bureau of Industry and Security, and the U.S. Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. We request that you (the "Customer") read and familiarize yourself with the following regarding certain applicable export regulations.

The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. MFI LLC will NOT engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products. An accurate Automated Export System (AES) filing must be made, whether or not the exportation requires a license.

If you wish to purchase an item for ultimate shipment or use outside of the United States, please indicate this fact in your order. Depending on the value of the order, specific item(s), end user, country of ultimate destination and end use, MFI LLC may be required to apply for an export license with the appropriate U.S. government agency.

All items on the website may require an export license.

Export Policy and Restrictions - MFI LLC's 'Published Policy

All APO/FPO address are considered OUTSIDE the USA.

International Traffic in Arms Regulations (ITAR): All of the item(s) on this website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State's Directorate of Defense Trade Controls. By proceeding with a transaction to purchase any ITAR restricted item(s), the Customer certifies that (i) the purchase does not require MFI LLC to export such items, unless MFI LLC is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from MFI LLC without the appropriate U.S. Government export authorization; (iii) the Customer does not intend to export, transfer, sell, or furnish the item to any foreign person, whether abroad or in the U.S., including any Foreign Embassy in the U.S., without the appropriate U.S. Government export authorization; (iv) the Customer understands that a foreign person under the ITAR § 120.16 means "any natural person who is not a lawful permanent resident as defined by 8 U.S.C. § 1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. § 1324b(a)(3)," and can mean "any foreign corporation, business association, trust, society, or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments, and any agency or subdivisions of government (e.g. diplomatic missions)" (See ITAR § 120.16); (v) the Customer is a U.S. Person as defined by ITAR § 120.15, meaning the Customer is a lawful permanent resident of the U.S., as defined by 8 U.S.C. § 1101(a)(20), or is a protected individual as defined by 8 U.S.C. § 1324b(a)(3), or is a "corporation, business association, partnership, society, trust, or any other entity, organization or group that is incorporated to do business in the U.S., or is a governmental (federal, state, or local) entity" (See ITAR § 120.15).

Export Administration Regulations (EAR): All of the item(s) on this website are subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S. Department of Commerce's Bureau of Industry and Security. By proceeding with a transaction to purchase any restricted item(s), the Customer certifies that (i) the purchase does not require MFI LLC to export such items, unless MFI LLC is aware of the export and has obtained the appropriate U.S. Government authorization; (ii) the Customer does not intend to export such items after receipt from MFI LLC without the appropriate U.S. Government export authorization.

Important Export Restrictions Warning!

(1) Export of all MFI LLC products is strictly prohibited without a valid export license issued by the U.S. Department of State, in accordance with International Traffic in Arms Regulations (ITAR) (22 C.F.R. 120-130) or a valid export license issued by the U.S. Department of Commerce, in accordance with the Export Administration Regulations (EAR) (15 C.F.R. 730-774).

(2) U.S. law prohibits the sale, transfer, or export of items to certain restricted parties, destinations, and embargoed countries, as identified on lists maintained by the U.S. Department of State, the U.S. Department of Commerce, and the U.S. Department of Treasury. It is the responsibility of the Customer to be aware of these lists, which can be found at the following U.S. Government websites. By proceeding with any transaction, the Customer certifies that the Customer will not engage in any unauthorized transaction involving the export of MFI LLC products to any restricted parties or destinations.

By proceeding with a transaction to purchase any items from MFI LLC, the Customer certifies that it will comply with all requirements imposed by all applicable laws, regulations and administrative policies.

For further information regarding the applicable laws, regulations, and policies contact:

U.S. Department of Commerce Bureau of Industry and Security Tel.: (202) 482-4811 Website: http://www.bis.doc.gov

U.S. Department of State
Bureau of Political-Military Affairs
Directorate of Defense Trade Control
Tel.: (202) 663-1282
Website: http://www.pmddtc.state.gov

U.S. Department of the Treasury
Office of Foreign Assets Controls
Tel.: (202) 622-2480
Website: http://www.treas.gov/offices/enforcement/ofac

MFI LLC reserves the right to inquire into the end user, end use, and country of ultimate destination of any product ordered on this website.

Export control laws and regulations are complex. Any summaries of such laws and regulations provided by MFI LLC herein are NOT comprehensive and are not to be taken as legal advice or counseling.

Important Export Restrictions:

Commodities, products, technologies, and services listed herein are subject to one or more of the U.S. export control laws and regulations enforced by the U.S. Department of State, the U.S. Department of Commerce, or the U.S. Department of the Treasury. It is unlawful and strictly prohibited to engage in conduct requiring a license or other approval from the proper U.S. Department without such license or approval. Such conduct includes, but is not limited to, the export, or attempt to export or otherwise transfer or sell any commodity, product or technical data, or furnishing any service to any foreign party, whether abroad or in the United States. Furthermore, U.S. law prohibits the sale, transfer, or export of items to Embargoed Countries and entities on the Department of State's List of Debarred Parties, the Department of Commerce's Denied Persons List, and the Department of the Treasury's Specially Designated Nationals and Blocked Persons List. It is the Buyer's responsibility to be aware of the Lists of Embargoed Countries, Debarred Parties, Denied,(J Persons, and Specially Designated Nationals and Blocked Persons. These Lists can be found at the applicable U.S. Government agency website.

Having lawfully received the above commodities from MFI LLC the Buyer and Entity and/or Person(s) listed in "Ship To" (1) assumes all responsibility to further comply with the requirements imposed by all applicable laws, regulations and administrative policies and (2) certifies that it will so comply. Diversion contrary to U.S. law is prohibited.

All Exports: These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited.

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