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FAQ's

  1. What is the best way to get hold of MFI if I have questions?
  2. Terms of Services Rendered:
  3. Does MFI offer Discounts to Military?
  4. How do you secure my personal payment information?
  5. Warranty

Q: What is the best way to get hold of MFI if I have questions?

Calling 760-728-7079 from Mon-Fri 8:00 AM to 9:30 PM PST is always the fastest way to get the best and most detailed information. E-Mail is also good as we respond to all inquiries as soon as we get them. Please note we are NOT connected 24/7/365 so you can expect a normal delay for any response.

Q: Terms of Services Rendered:

MFI reserves the right to REFUSE service for any reason. This includes canceling orders that have been placed without prior notice or approval from the customer.

Q: Does MFI offer Discounts to Military?

MFI offers discounts to Military and Law Enforcement who are buying for their personal use regardless of their status of being Active, Reserve or Retired Veteran. Most often these are discounts that are made up off the top of my head and usually based on available inventory.

Q: How do you secure my personal payment information?

E-Commerce Security: All on-line orders are done via a secure server which follows all standard credit card processing security protocol. These security measures are required by all major credit card companies. E-Commerce orders transmitted to MFI do NOT have your credit card number, expire date or CVC code. We only get your name, address, products ordered and confirmation that payment was made.

We use Authorize.net, which is one of the largest and most secure on-line gateways for commerce in the USA.

Phone Orders: MFI follows all proscribed high security protocols required by our Merchant Card Provider. MFI will NEVER take a credit card order over the phone.

We do NOT retain any card data that could be stolen or lost as we are never in possession of it. All processing is done via the same secure server as an e-commerce order and is 100% encrypted during transmission.

SPECIAL NOTE ON CHARGE BACKS:

While I fully understand that sometimes we all forget about making a purchase when looking at our credit card statement. For this exact reason we make sure that "MFI", our phone number and web site address appear on all statements next to the amount. Charge backs are very serious and cause additional time and paper work to defend. Even if we are 100% successful in defending the charge (The one you forgot about) it still costs us $25.00, which is a fee we have to pay to the our card services company. This fee is real and non-refundable. Because of this whenever some makes a claim against us and did not take the few seconds to dial the phone number on the statement to refresh their memory, I have no choice, but to hold the customer responsible for their actions. Any charge back I receive will cost the customer $25.00 on their next order. Additionally we will need a letter from you stating that this $25.00 fee is valid. If you do not want to pay / comply, then I will cancel your order and NEVER SELL to you ever again.

Once a claim is made the fee applies and cannot be refunded as the damage is already done.

All I am asking is the same courtesy I give sellers that I buy from and accept the consequences of my actions.

Q: Warranty

Warranty: All MFI products are covered by our 60 Day Risk Free Money Back Guaranty, which generally insures that the product is free from defects and that you the customer are happy with the item. Most MFI products are also covered by a Limited Life Time Guaranty depending on the product line and material of construction. Limited Life in regards to the normal expected use of the materials of construction. All MFI weapons accessories manufactured either of aluminum or steel carry our 10 Year Limited Life Time Guaranty. Meaning that they should not ware out or fail for any reason under normal use. Yes we are including Military type of use in extreme conditions. BLAHH BLAHH I have time to revamp this…. Here is our correct warranty… I will modify and add extra coverage later… LIMITED LIFETIME WARRANTY. All products MFI branded products carry our LIFETIME GUARANTY. This warranty covers the product after the aforementioned 45 Day Warranty. Cash Refunds are NOT made after the 45 day period. MFI warrants that any purchase will be free from defects in materials and workmanship under normal use for the lifetime of the original owner from the date of purchase. MFI's entire liability and your exclusive remedy will be replacement or repair of the product, if returned to MFI with funds for return shipping and with a copy of the sales receipt. NOTE: This warranty does not apply to breakage or malfunction due to accident, abuse or improper use, mishandling, improper or poor maintenance. Nor does it apply to any item no longer manufactured by MFI or discounted items where the sale specifically states no returns / refunds. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. EXCEPT FOR THE LIMITED WARRANTIES SET FORTH ABOVE, MFI EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL MFI BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FORM USE OF ANY ITEM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL MFI'S TOTAL LIABILITY TO YOU OR ANY OTHER PERSON USING ANY ITEM FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. Some soft goods like the HALO Reflective Products have their own Repair and or replacement only… No warranty on any item that we no longer manufacture. Obviously impossible to fix or replace an item we have no parts for.

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